VERMA, R. K.; DEVI, G. AI-Augmented Service Operations Enhancing Customer Satisfaction and Business Performance. Emerging Trends in Machine Intelligence and Big Data, [S. l.], v. 15, n. 8, p. 1–4, 2023. Disponível em: https://orientreview.com/index.php/etmibd-journal/article/view/9. Acesso em: 24 dec. 2024.